Payment Payment can be made: • via PayPal, the fast solution to pay for your orders. With Paypal Express Checkout, payment is made in a secure way on our site. • via Credit / Debit Card (processed via Paypal). In this case, personal data on the Credit / Debit Card are used by PayPal via an encrypted protocol, without third parties having any access. This type of payment requires processing time ranging from 3 to 5 days.
Shipping info Free shipping for all orders of 70 euro or more. For any orders less than 70 euro the shipping cost is 8 euro for any destinations. The orders will be sent within 48 hours after the payment. Shipments are insured and traceable: once your order has sent You will receive an email with all the shipping details and track code to check its status. To check shipping status, you may also follow the link sent via e-mail. Delivery UE: 5/6 days by Asendia; Delivery for rest of world: 8/10 days by Asendia.
Import Costs Items shipped outside the European Union may be subject to customs fees, duties and other local taxes. On these charges, ratticollector.com is unable to offer indications, because the amount is calculated by the customs of the country of destination; For more information, please contact the local customs office. These charges, if they are applied, will be due by the buyer and they must be paid before delivery or at the delivery time.
Return conditions Customer can return the product, in its original conditions, within 7 days by the delivey; items returned with visible defects will not be refunded. Customers have to send an e-mail to: [email protected] before sending back the product, specifying what is the item you are going to return and the reason; after that will be sent an e-mail with the information for the return procedure. Return cost will be paid by the customer and the shipping must be send as international registered mail; returns through couriers such as FedEx, TNT or UPS will not be accepted. After made the return shipping, the customer must tell us the tracking via e-mail. The customer is responsible for returning the product until delivery. In case of impeccable returns, ratticollector.com will refund the full purchase price (shipping costs of return are borne by the customer).
